At Metclouds Technologies, we undertook the development of custom applications to integrate a renowned Knowledge Management System (KMS) into Zendesk products, including both Zendesk Support and Zendesk Chat. This integration aimed to enhance the customer support experience by providing seamless access to relevant knowledge base articles and support resources directly within the Zendesk platform. [...]

As a trusted partner of Freshworks Inc., Metclouds Technologies successfully developed and integrated a cutting-edge Knowledge Management System (KMS) into several key Freshworks products—Freshdesk, Freshsales, and Freshservice. Our goal was to enhance the functionality of these platforms by embedding a powerful KMS that would empower support agents, sales teams, and service managers with instant [...]