Watson Discovery is an advanced AI-powered search and content analysis platform developed by IBM. It is part of the broader IBM Watson suite of AI services, designed to help organizations unlock valuable insights from vast amounts of unstructured data. This can include documents, emails, web pages, social media content, and other text-based sources. Overview [...]
Today, we have to stand ahead of customer expectations and ensure every brand interaction is positive and delightful for the customer. Generative AI for customer service involves leveraging artificial intelligence technologies to enhance and automate various aspects of the customer service experience. Chatbots and virtual assistants: AI-powered chatbots and virtual assistants can handle routine [...]
Today, customers are moving their regulated workloads to the cloud, and they should keep several things to achieve this. Manage risk and compliance with as much automation and standardization as possible to increase effectiveness and lower costs. Ensure data protection with zero trust by implementing the least privilege for their identity access management or [...]
