SERVER MANAGEMENT & TECHNICAL SUPPORT

Xieles.com which is a division of Metclouds, is your most reliable solution for technical support services and server management. We now offer our quality driven support services to data-centers, Web Hosting Companies and Resellers all around the world. We are specialized in administration and support of Linux/UNIX, Windows and FreeBSD servers.

Stable maintenance of servers is vital to the successful functioning of your business. This is also the basis of extending the lifeline of your organization. For everything else to work, you must ensure that your server is properly in place first. Our Server Management Services are exactly what will help your servers stand by you at all times.

We have nurtured a group of highly qualified engineers who are trained by professionals who have been working in the field for several years. Our team is having access to the latest software applications and tools that will help them maintain, monitor, manage and support your servers.

Xieles clearly knows the importance of effective communication and personal interaction in customer support services. With constant training sessions in communication styles and perfectly defined communication plans, our engineers are able to render you with first class services.

We know that every company has a different technical and professional setting that has its own characteristic needs. With this in mind, we have server management and support plans that work for several kinds of requirements. All our plans are tailored to meet your most specific needs.

Our extensively trained and certified engineers are proficient in communication and technical knowledge and also quick to respond and find resolutions to your customer queries.

Our aim is to offer you the best service at the lowest possible cost. We have support plans that fit any kind of budget. Our employees will be available to you through various methods like support tickets, IMs and Emails at any time of the day or night.

Our fully integrated 24×7 server monitor system will keep us vigilant with alerts and hourly monitoring reports of your server.

We keep investing in the latest tools and applications that will help us enhance our ability to respond and resolve your technical issues in a timely fashion.

Our services include Server Management, Dedicated Support, and Help Desk Support. We have customers with a simple reseller account to large NOC’s.

When you hire us, you can rest assured that your servers will be fully maintained and customers properly taken care of, no matter what kind of business you are in. Thus you will have more time to focus on your main business activities. You can also cut costs by avoiding any kind of new technology requirements and also reducing the costs of infrastructure that will be otherwise required. We make use of our expertise in the most competitive way and help you monitor your servers every minute of the day or night.