As a trusted partner of Freshworks Inc., Metclouds Technologies successfully developed and integrated a cutting-edge Knowledge Management System (KMS) into several key Freshworks products—Freshdesk, Freshsales, and Freshservice. Our goal was to enhance the functionality of these platforms by embedding a powerful KMS that would empower support agents, sales teams, and service managers with instant [...]

The KMS Lighthouse integration with Freshdesk, Freshsales, and Freshservice brings next-generation knowledge management directly to the heart of customer service, sales, and IT service operations. KMS Lighthouse is a leading provider of knowledge management solutions, offering a robust platform that enhances the way organizations provide information and support to customers and employees. By integrating [...]