As a trusted partner of Freshworks Inc., Metclouds Technologies successfully developed and integrated a cutting-edge Knowledge Management System (KMS) into several key Freshworks products—Freshdesk, Freshsales, and Freshservice. Our goal was to enhance the functionality of these platforms by embedding a powerful KMS that would empower support agents, sales teams, and service managers with instant [...]

The Freshsales Contact and Lead Creation App is a custom-built integration designed to streamline the process of transferring customer information from Freshdesk to Freshsales. The app enables businesses to create contacts and leads in Freshsales directly from the details stored in Freshdesk tickets, simplifying and automating the process of managing and nurturing customer relationships. [...]

The KMS Lighthouse integration with Freshdesk, Freshsales, and Freshservice brings next-generation knowledge management directly to the heart of customer service, sales, and IT service operations. KMS Lighthouse is a leading provider of knowledge management solutions, offering a robust platform that enhances the way organizations provide information and support to customers and employees. By integrating [...]

The Clearbit Integration in Freshdesk is a custom-built app designed to seamlessly connect Clearbit’s rich customer and company data with Freshdesk’s ticketing system. Clearbit, a platform for discovering detailed company and individual profiles based on email addresses, provides valuable insights such as job titles, company size, revenue, and social profiles. This integration allows Freshdesk [...]