The WordPress Livechat Plugin enables live chat functionality on websites, allowing businesses to interact with visitors in real-time. The plugin supports multiple chat operators and simultaneous chat sessions, ensuring efficient customer support. It includes a control panel integrated into the WordPress Administrator dashboard, where operators can be managed, chat history can be reviewed, reports can be generated, and documents uploaded by users during chats can be accessed. Additionally, the plugin offers a billing system that allows businesses to track and charge operators based on the time spent handling chat sessions.

Key Features

• Multiple Chat Operators: The plugin supports multiple operators handling multiple chats simultaneously, improving customer support efficiency.
• Integrated Control Panel: A user-friendly control panel within the WordPress Admin dashboard enables easy management of operators, chat history, and reports.
• Chat History & Reports: Access to detailed chat history and reports, allowing businesses to track customer interactions and performance.
• Document Uploads: Users can upload documents during chat sessions, which can be easily accessed by operators for review or support purposes.
• Operator Billing: A built-in billing system to track operator activity and calculate billing based on the time spent on chats, ensuring accurate compensation.
• Real-Time Chat: Provides a seamless live chat experience for real-time communication between visitors and support agents.

Benefits

• Enhanced Customer Support: Multiple operators and simultaneous chat sessions allow businesses to provide faster, more efficient support to website visitors.
• Easy Management: The integrated control panel simplifies operator management, chat history tracking, and performance monitoring within the WordPress dashboard.
• Improved Data Tracking: Chat history and reports help businesses review interactions, identify trends, and optimize support processes.
• Convenient Document Sharing: The ability for users to upload documents during chats ensures that issues can be resolved more effectively with relevant files.
• Accurate Billing: The operator billing feature allows businesses to accurately track and charge operators based on their chat time, ensuring fair compensation.
• Increased Engagement: Real-time communication helps build stronger relationships with website visitors, enhancing customer satisfaction and boosting conversion rates.