The Freshdesk Ticket Resolution Time App is a custom-built tool designed to enhance the accuracy and completeness of ticket management by ensuring that the resolution time for every support ticket is properly logged before closing the ticket. Accurate tracking of resolution time is essential for both performance metrics and customer service quality. This app [...]

The Freshdesk Ticket Limit App is a custom-built solution designed to enhance the efficiency of support teams and maintain effective ticket management by monitoring the number of support tickets opened by customers. This app is particularly useful for businesses that have a contractual limit on the number of support tickets a customer can open [...]

The Freshdesk Ticket Merge App is a custom-built solution designed to streamline ticket management for customer support teams using Freshdesk. This app allows agents to merge multiple tickets that share a common subject or email thread, ensuring that related customer inquiries are handled more efficiently. By automatically identifying tickets with the same subject and [...]

The WHMCS UpCloud Cloud Server Provisioning Module involves the development of a custom WHMCS module designed to integrate with UpCloud, a leading cloud service provider. The module allows seamless provisioning and management of cloud servers directly from the WHMCS platform. It provides administrators and clients with the ability to perform essential server operations like [...]

The Freshsales Contact and Lead Creation App is a custom-built integration designed to streamline the process of transferring customer information from Freshdesk to Freshsales. The app enables businesses to create contacts and leads in Freshsales directly from the details stored in Freshdesk tickets, simplifying and automating the process of managing and nurturing customer relationships. [...]

The WordPress Online Store For Hosting Service involved the design and development of a WordPress-based website for a hosting service provider. The website aims to offer clients an intuitive platform to browse and order various hosting services, such as shared hosting, VPS hosting, dedicated servers, and domain registration. The primary goal was to create [...]

The WordPress Online Store For Security Service Provider in the UK involved the design and development of a custom WordPress website for a UK-based security service provider. The client specializes in providing top-tier security services, including alarm systems, CCTV surveillance, access control systems, and 24/7 monitoring for both residential and commercial properties. Their primary [...]

The WordPress Online Store for Technology and Communication Provider involved the design and development of a WordPress website for a technology and communication provider, offering solutions to businesses and individuals in need of high-quality communication tools, IT services, and digital transformation consulting. The client specializes in providing cutting-edge technology, from network infrastructure to cloud-based [...]

The Energy Consultant Website is a custom-built platform designed for a leading energy consultancy firm based in the UK. The company helps businesses optimize their energy consumption, reduce costs, and take steps towards achieving a net-zero carbon footprint. Their services include advising on energy contracts, providing strategies to lower energy usage, and ensuring that [...]

The KMS Lighthouse integration with Freshdesk, Freshsales, and Freshservice brings next-generation knowledge management directly to the heart of customer service, sales, and IT service operations. KMS Lighthouse is a leading provider of knowledge management solutions, offering a robust platform that enhances the way organizations provide information and support to customers and employees. By integrating [...]