At Metclouds Technologies, we undertook the development of custom applications to integrate a renowned Knowledge Management System (KMS) into Zendesk products, including both Zendesk Support and Zendesk Chat. This integration aimed to enhance the customer support experience by providing seamless access to relevant knowledge base articles and support resources directly within the Zendesk platform. [...]

As a trusted partner of Freshworks Inc., Metclouds Technologies successfully developed and integrated a cutting-edge Knowledge Management System (KMS) into several key Freshworks products—Freshdesk, Freshsales, and Freshservice. Our goal was to enhance the functionality of these platforms by embedding a powerful KMS that would empower support agents, sales teams, and service managers with instant [...]

The Automated SMS and Voice Calls solution leverages the Telnyx API to empower businesses with a seamless and robust communication platform. Designed for reliability, scalability, and ease of integration, this solution allows businesses to enhance customer engagement, streamline communication workflows, and ensure secure user interactions through automated messaging and voice call services. Key Features [...]

Our team developed a powerful Shopify app for AliExpress dropshipping, designed to help Shopify store owners easily import and sell a wide range of products from AliExpress directly on their Shopify stores. This app facilitates seamless integration between Shopify and AliExpress, enabling store owners to offer a vast product catalog without ever needing to [...]

EasyTouch Feedback Management System is a real-time, on-premise solution designed to collect customer feedback using kiosks or hand-held devices. It operates seamlessly on devices such as tablets, mobile phones, or any touchscreen device, allowing businesses to gather valuable insights instantly. The system can be integrated into a kiosk for automated feedback collection or used [...]

The WordPress Livechat Plugin enables live chat functionality on websites, allowing businesses to interact with visitors in real-time. The plugin supports multiple chat operators and simultaneous chat sessions, ensuring efficient customer support. It includes a control panel integrated into the WordPress Administrator dashboard, where operators can be managed, chat history can be reviewed, reports [...]

The Shopify Import App and Inventory Management software allows businesses to import products from various eCommerce warehouses into a single Shopify store. This software automates the process of product importation, as well as stock and order updates, ensuring seamless integration between the Shopify store and multiple eCommerce platforms. The solution includes a Shopify app [...]

The Cloud Portal For Apache CloudStack was developed for a cloud hosting provider, aiming to streamline the process of managing server instances and resources for customers. The cloud portal application serves as a comprehensive platform, enabling users to effortlessly manage their server instances, storage resources, and account settings, all within an intuitive web interface. [...]

The E-Commerce Food Delivery Store involved the development of a Shopify-based e-commerce platform designed to connect local buyers with chefs in their vicinity. Based in Canberra, the online store allows chefs to sell freshly made, homemade food products directly to consumers in their area, creating a unique marketplace that promotes local culinary talent. The [...]

A Smart Traffic Exchange Website, built on the Surfow platform, is an innovative system designed to help users increase legitimate traffic to their websites through a collaborative traffic exchange network. This solution is ideal for individuals and businesses aiming to enhance their online visibility and reach a broader audience. Key Features Traffic Exchange System [...]