As a trusted partner of Freshworks Inc., Metclouds Technologies successfully developed and integrated a cutting-edge Knowledge Management System (KMS) into several key Freshworks products—Freshdesk, Freshsales, and Freshservice. Our goal was to enhance the functionality of these platforms by embedding a powerful KMS that would empower support agents, sales teams, and service managers with instant [...]

The Freshdesk Ticket Resolution Time App is a custom-built tool designed to enhance the accuracy and completeness of ticket management by ensuring that the resolution time for every support ticket is properly logged before closing the ticket. Accurate tracking of resolution time is essential for both performance metrics and customer service quality. This app [...]

The Freshdesk Ticket Limit App is a custom-built solution designed to enhance the efficiency of support teams and maintain effective ticket management by monitoring the number of support tickets opened by customers. This app is particularly useful for businesses that have a contractual limit on the number of support tickets a customer can open [...]

The Freshdesk Ticket Merge App is a custom-built solution designed to streamline ticket management for customer support teams using Freshdesk. This app allows agents to merge multiple tickets that share a common subject or email thread, ensuring that related customer inquiries are handled more efficiently. By automatically identifying tickets with the same subject and [...]

The Freshsales Contact and Lead Creation App is a custom-built integration designed to streamline the process of transferring customer information from Freshdesk to Freshsales. The app enables businesses to create contacts and leads in Freshsales directly from the details stored in Freshdesk tickets, simplifying and automating the process of managing and nurturing customer relationships. [...]

The KMS Lighthouse integration with Freshdesk, Freshsales, and Freshservice brings next-generation knowledge management directly to the heart of customer service, sales, and IT service operations. KMS Lighthouse is a leading provider of knowledge management solutions, offering a robust platform that enhances the way organizations provide information and support to customers and employees. By integrating [...]

The Freshdesk Integration into WordPress is a custom-built solution designed to enhance customer support by embedding Freshdesk’s powerful ticketing system directly into a WordPress website. This integration allows customers to seamlessly open support tickets directly from the website, providing them with an efficient and organized way to communicate issues, inquiries, or requests without having [...]

The Clearbit Integration in Freshdesk is a custom-built app designed to seamlessly connect Clearbit’s rich customer and company data with Freshdesk’s ticketing system. Clearbit, a platform for discovering detailed company and individual profiles based on email addresses, provides valuable insights such as job titles, company size, revenue, and social profiles. This integration allows Freshdesk [...]