Freshdesk by Freshworks is a cloud-based helpdesk software which streamlines customer conversations across channels like email, social media, phone and chat. With a powerful suite of intuitive features, it makes it easy for teams to ensure a great support experience for customers. Freshdesk is used today by over 150,000 customers across industries, including Bridgestone, HP, Harvard University and DHL.
Freshservice by Freshworks is a cloud-based service desk software which helps modernize IT teams and other business functions. With a powerful suite of features that focus on improving agent productivity and end-user adoption, it makes it easy for businesses to deliver IT support efficiently. Thousands of customers use Freshservice across various industries, including Addison Lee, Veeva, Netflix and NHS.